Shipping & Delivery
Shipping & Delivery
WE OFFER FREE SHIPPING FOR EVERY PURCHASE.
Delivery of your items will vary depending on your location and availability of the purchased product. Typically, items leave our warehouse within 21 business days and arrive 2-5 business days after they have shipped. Business days are Monday-Friday, excluding national holidays.
Delivery Time = Processing Time + Shipping Time
* We aim to meet these delivery times but during busy periods (including sale) deliveries may take a little longer. However, we will always work hard to keep these temporary changes to a minimum.
All items are sent via Parcel Force/DPD/Royal Mail etc .You can expect your order to arrive within 2-5 full business days after it has shipped.
Terms and conditions
To shop with us, you need to:
- have a credit or debit card that we accept (see bottom of page for details of current payment providers); and
- be authorized to use that credit or debit card (e.g. it is in your name or you have permission to use it).
When you place an order, you should receive an acknowledgement e-mail confirming receipt of your order.
We only accept your order once payment has been approved and we have debited the payment card (and then the contract is made based on these terms).
You may be able to cancel (not change) your order within a short period of ordering – timings depend on your chosen delivery method (and will be set out in the acknowledgement email). You can’t change your order – you’ll need to cancel (and/or return original item(s)), and re-order.
All orders are subject to availability and confirmation of the order price. Don’t worry, if there’s an issue with an order, we’ll get in touch with you.
Very occasionally, we may need to refuse or cancel an order or close or freeze an account (even if we have previously confirmed your order) – e.g. if we notice something unusual on an order or an account. If this happens to you and you think we’ve made a mistake, please don’t take offence – get in touch with us and they’ll be happy to speak to you about it.
There is a chance our employees may price up or describe a product or promo wrongly. If we discover an error for any goods you’ve ordered, we will tell you as soon as possible and give you the option of reconfirming your order (at the correct price) or cancelling it.
If we can’t get in touch with you, we will treat the order as cancelled. If you cancel and you’ve already paid, we will refund you in full.
Prices include VAT (where applicable).
Depending on the value of your order or the delivery option or address you choose, delivery costs may also be charged (see below). Such additional charges will be clearly shown during the checkout process and included in the ‘Total Cost’.
From time to time, we may give you Promo Codes that you can use to reduce the price of specified products. Remember, it’s up to you to enter the code at checkout!
Each Promo Code has its own terms, which will be made clear at the time it’s issued to you (e.g. what products, single/multiple use, when it can be used etc.).
If you’re given a unique Promo Code that is meant just for you (e.g. a personal Promo Code) please keep it secret and don’t let anyone else use it or abuse it (e.g. don’t post it on social media). If we think there is or has been misuse of a Promo Code in any way (e.g. selling it or sharing it with others), we can cancel your Promo Code and/or suspend or even close your account without telling you.
We don’t like to do this, but if a Promo Code can’t run properly because someone or something is spoiling the fun for everyone – e.g. fraud, tampering, technical errors or anything else that is beyond our control that affects the running or fairness of the Promo Code – we can cancel, modify or suspend the Promo Code.
Lloyd Robinson Clothing owns or has permission to use the intellectual property rights in its Website and its content. These rights are protected around the world. All such rights are reserved.
You’re allowed to store, print and display our Website content only for your own personal use. You are not allowed to use any part of the Website for commercial purposes unless you have our express permission.
You’re also not allowed to use the Lloyd Robinson logo or any Lloyd Robinson brand or trade mark (or any marks which are colorably similar) without our express permission.
We have the right to amend, remove or vary our services and/or any part of the Website (including our Ts&Cs) at any time.
You can pay using Stripe (Visa, MasterCard, American Express, Discover) & PayPal. These payment methods are all 100% secure. All submitted personal and payment information is encrypted and secure.
If your payment has been declined, please check the following:
- Is there a spending limit on your card?*
- Are your card details correct, including security code and expiry date?
- Does your address match the details held by your card provider?
- Has the card you are trying to pay with expired?
- Have you checked your card has sufficient funds?